About the company Gear Inc. (Other 기타) Gear Inc. is a US software engineering company started by industry veterans with 10+ years of Silicon Valley experience. We strive to provide high-impact and reliable support services to corporations all around the world. We are capable of quickly learning and implementing almost any type of project workflow. Our goal is to consistently satisfy our customers by delivering services efficiently and professionally. We hope to provide a fun and relaxed atmosphere as we all work hard to achieve this goal. Company Size: 300 - 499 For more information, please visit our websites: https://www.gearinc.com/ and https://www.alleylabs.com/
Job Category : Customer Support
Job Title : Native Korean Customer Support Agent
Experience Level: Graduate 졸업자
Preferred Korean language proficiency : Bilingual 원어민 수준
We’re seeking 01 Native Korean Customer Support Agent (Full-time) to assist in providing email/chat customer support for an online learning website. Candidates must also have a good grasp of English reading and writing. Candidates located in Hanoi will work from our offices. Candidates based in Korea will work remotely. The successful candidate will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. The agent should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, good English and Korean writing skills, and a high level of customer satisfaction.
+Native Korean speaker with excellent communication skills in English (no English certificate is required, but English level should be equivalent to IELTS 6.5)
+Must be able to speak & write in Korean and English.
+Previous experience in customer service, call center, or other related fields preferred
+Good computer skills (familiar with MSOffice & Google applications).
+Familiar with smartphone/mobile device/mobile applications
+Excellent interpersonal skills.
+Attention to details and desire to learn
+High sense of responsibility and enthusiasm.
+Ability to work independently and in a team.
+Flexible, adaptable to new changes.
- All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@gearinc.com